Email us
support@touches.pitch-planner.app
Tell us your iPhone model, iOS version and app version (Settings → About). Please never send passwords or card numbers.
How can we help?
Answers about camera counting, membership, Clubs and your data. Support is by email.
Contact options
Something wrong in a Club?
Report the score or block the player from the Club board. Our team reviews every report and acts within 24 hours.
Your data
There’s no account to manage. Settings → Delete all my data clears your iPhone, your Touches data in iCloud and our server.
Quick answers.
The ball is visible but the count isn’t moving.
Make sure the timer is running. Open the attention indicator on the practice screen and read its message. For wall passes, the whole route out to the wall and back must be in view. For juggling, keep your feet and the ground near them in view. The camera setup guide shows the best positions.
The count includes ground bounces.
A ground bounce should end a juggling streak. Keep the floor near your feet in view and stand with a planted foot for a moment before you start so the app can find the ground. If it keeps happening, email us with your iPhone model, app version and the drill you were doing.
How do I cancel or change my membership?
Memberships are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, then Touches. Cancel at least 24 hours before your renewal date to avoid the next charge. Refunds are handled by Apple at reportaproblem.apple.com.
How do I restore my membership on a new iPhone?
Sign in to the same Apple Account, then open Touches and go to Settings → Membership → Restore purchases.
Do I need an account?
No. Touches has no accounts, sign-up or age question. Your progress is stored on your iPhone and syncs through your own iCloud, so it follows you to a new iPhone signed in to the same Apple Account.
How do I delete my data?
In the app, go to Settings and choose Delete all my data. It clears your practice history on this iPhone, your Touches data in iCloud, and your Club memberships, shared scores and device record on our server. It doesn’t cancel an Apple subscription; cancel that in your Apple Account settings.
How do I export or delete my practice history?
Swipe a session in History to delete it. In Settings you can export a copy of your history. Your practice history stays on your iPhone and in your own iCloud; we can’t see it.
How do I join a Club?
Our team sets up each Club and gives its organizer a code. Enter the code in the app to join. You appear under an anonymous name like Striker 4821, and only the scores you choose to share are shown. There’s no chat, typed names or photos.
How do I report something in a Club?
Report a score or block a player from the Club board, or email us. Our team reviews reports and acts within 24 hours.
How do I make a privacy request?
Most requests are quickest in the app: leave a Club, or use Delete all my data in Settings. You can also email support@touches.pitch-planner.app. See the privacy policy for what we hold and for how long.
Most counting issues start here
Check your camera setup.
Phone height, orientation and space around the ball make the biggest difference to the count.
Camera setup guideWrite to us
For privacy requests or anything else. Read the privacy policy and terms of use.